Knowledge Base (OnStage and Cinema Craft only)

Find articles and technical notes that relating to the Visible Light OnStage and Cinema Craft Encoder products, including FAQs, error messages and runtime issues.

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OnStage Support Help Desk

To get technical support for the OnStage products, we have implemented a Help Desk system. You may submit a new support ticket, view or list your tickets.

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Additional Resources

Community online forums are provided for Visible Light visitors and customers. These forums are for non-support postings, and cover technology and products. Advertising is not permitted.

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Technical Support for Other Products

Click here for a list of technical support contacts for other products distributed by Visible Light.

Please direct any product or order questions to our sales department via telephone or complete the form on the Contact Us page.

US Telephone Sales: 888.216.1883
US/International Sales: (+1) 407.327.5700
Production Services: (+1) 407.327.7804

Hours of operation are from 10am to 6pm Eastern Standard Time, Monday-Friday excluding major US holidays.

Every effort has been made to ensure the accuracy of the information represented on this site. Prices subject to change. Not responsible for typographic errors.

The contents of this site may not be reproduced or publicly reposted without express written permission of Visible Light.

All prices are in US dollars unless otherwise specified.