This plan provides free product upgrades plus extended access to the online monitored support forums for the duration of the maintenance period. Authors may post a question or concern in the monitored forums and review responses to posted questions. Forums are not monitored during the weekend or US holidays, although others may post a response for your benefit. Official responses generally take 24-48 hours.

For projects requiring assistance, priority email support provides faster and more personalized responses, generally on the same day. Email is monitored during the hours of 9am to 5pm, Monday through Friday, except on US holidays. Priority email is charged on a per-incident basis. To discuss pricing and schedule priority email support, contact Visible Light sales at 407-327-5700.

Hotline support is available for projects or situations requiring immediate assistance. You may either speak with a person or communicate via instant messaging. Hotline support is generally scheduled, although we will attempt to accommodate emergencies. Hotline support is charged on a time basis in 30-minute increments. To discuss pricing and schedule hotline support, contact Visible Light sales at 407-327-5700.

Access to private online support forums with the same level of support provided to authors. This area has FAQs, technical notes and monitored forums. end-users may post a question or concern in the monitored forums and review responses to posted questions. Forums are not monitored during the weekend or US holidays, although others may post a response for your benefit. Official responses generally take 24-48 hours. Access to the online forums is charged on a yearly support contract, and may be purchased from Visible Light or from participating resellers. To purchase online forum support from Visible Light, contact the Visible Light sales office at 407-327-5700.

For end-users requiring priority assistance, priority email support provides faster more personalized responses, generally on the same day. Email is monitored during the hours of 9am to 5pm, Monday through Friday, except on US holidays. Priority email is charged on a yearly support contract. To discuss pricing and schedule priority email support, contact Visible Light sales at 407-327-5700

When enterprise support is critical, hotline support is available for immediate assistance. You may either speak with a person or communicate via instant messaging. Hotline support is generally scheduled, although we will attempt to accomodate emergencies. Hotline support is charged on a yearly support contract. To discuss pricing and schedule hotline support, contact Visible Light sales at 407-327-5700

For product questions or order status, call Visible Light Sales via telephone or use the Contact Us page.
Sales (US Toll Free): 888.216.1883
Sales (US/International): (+1) 407.327.5700
Hours: 10am to 6pm Eastern Standard Time, Monday-Friday excluding major US holidays.

All prices are in US dollars unless otherwise specified. Prices subject to change.

The contents of this site may not be reproduced or publicly reposted without express written permission of Visible Light.